Customer Service

Shipping & Delivery

Grand Mirrors Products comes in a wooden crate to ensure the safety of the mirror and will be shipped via DHL, UPX, or FedEX. It is important for the customer to inspect for visible damages and missing items upon arrival of the mirror.

The customer should notify Grand Mirrors Inc. for any damages and missing items via Email at shipping@grandmirrors.com immediately/not later than 24 hours.

Returns and Replacement

All Grand Mirrors products come with a 12 months labor and parts warranty, 90 days free customer support. Email support@grandmirrors.com for warranty questions.

Bulbs are not covered by any warranty, but each packaging includes one extra bulb.

Standard products come with a 14 days return for refund policy. Customized orders cannot be cancelled or returned for refund.

If the customer needs to return an item, he/she should shoulder the shipping fee and ensure that the product you’re returning is in new condition and in it’s original packaging with all the items that were included when you received it.

Please return the item/s to Grand Mirrors Inc., 12611 Hiddencreek Way Unit M, Cerritos, CA 90703 USA

Ordering

Grand Mirrors Products are only available in the USA and Canada. Orders to Canada may be subject to additional shipping fees. Shipments to Canada are subject to import duties and fees and they need to be paid by the customer.

Grand Mirrors Inc. is not responsible for any import duties and also cannot estimate how much the duties will be. Customers should contact their local customs office for more information.

We accept all major credit cards for customers who are based in USA and Canada.

We may require a copy of any government issued ID to verify the owner of the credit card.

We only accept wire transfer for customers outside USA and Canada. Please contact us for more information of our bank accounts.

We also accept checks. We require 3-4 business days clearance before we can dispatch any order.

All prices specified are recommended retails prices. Prices are current at the time of publication and subject to change without prior notice. Future promotions cannot be applied to previous purchase.

Prices may be different in other countries due to import and local taxes.